Policies
All local (Canada) orders are processed and shipped within 1-2 business days (unless delayed due to high order volume or postal service issues beyond your control). You will receive another notification when your order has been shipped.
We offer a fixed flat rate shipping cost of $12 and free shipping when your basket reaches more than $100.
Toutes les commandes locales (Canada) sont traitées et expédiées dans un délai de 1 à 2 jours ouvrables (à moins d’un délais dû à un volume élevé de commandes, des rpoduits en précommande ou des problèmes de service postal indépendants de votre volonté). Vous recevrez une autre notification lorsque votre commande aura été expédiée.
Nous proposons des frais de port forfaitaires fixes de 12$ et gratuit lorsque votre panier atteint plus de 100$.
Nous utilisons les service de Purolator, Poste Canada et UPS selon les tarifs et le secteur pour l'envoi de nos colis.
Returns and Refunds
Policies
Physical products
If you are not satisfied with your purchase, an exchange for an item of the same value or a refund is permitted. The return of the item(s) is done at the customer's expense unless the products are damaged, a return label will then be provided to you.
We accept exchanges or refunds for a maximum period of 15 days following purchase. Any product damaged by the customer or which shows signs of normal wear and tear will not be exchanged or refunded.
Online or digital product
If you are not satisfied with your purchase, a refund is permitted within 24 hours of purchasing your product.
To provide
To facilitate the return and exchange process, please write to us at info@lapetitetrousse.com and include the following information:
- The date of purchase;
- Your order number;
- One or more images of the defective or damaged product(s).