All local (Canada) orders are processed and shipped within 1-2 business days (unless delayed due to high order volume or postal service issues beyond your control). You will receive another notification when your order has been shipped.
We offer a fixed flat rate shipping cost of $10 and free shipping when your basket reaches more than $85.
Returns and Refunds
If you are not satisfied with your purchase, an exchange for an item of the same value or a refund is permitted. The return of the item(s) is done at the customer's expense unless the products are damaged, a return label will then be provided to you.
We accept exchanges or refunds for a maximum period of 15 days following purchase. Any product damaged by the customer or which shows signs of normal wear and tear will not be exchanged or refunded.
Online or digital product
If you are not satisfied with your purchase, a refund is permitted within 24 hours of purchasing your product.
To facilitate the return and exchange process, please write to us at firstname.lastname@example.org and include the following information:
- The date of purchase;
- Your order number;
- One or more images of the defective or damaged product(s).